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Terms & Conditions


Orders are currently despatched on Wednesday and Saturday each week.  Orders must be received 2 days prior delivery in order to have time for freshly baking your items. Some items may require a longer turn-around. All our perishable products are sent to you fresh and securely packed to arrive in two days.

Your order will be arrive any time between 5pm to 7pm or 8am to 10 am on your delivery day.

  • Delivery is not guaranteed for any particular time during the day.

  • Specify "Signature Optional" if you may be out when your package arrives and leave details of where it should be left.  This could be an alternative house number, or in a safe place on your property such as in your garage or mail box.

  • Please let us know as soon as possible if your order has not arrived within the time frame. 

Please note that delivery dates may be affected by public or Bank holidays.



By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. If you have any queries about these please email us at

These Terms and Conditions and your use of our website are governed by Swiss law and you agree to submit to the non-exclusive jurisdiction of the Swiss court. This does not affect your non-excludable statutory rights.


This website and our Terms and Conditions have been designed for use within Switzerland and under Swiss Federal law. Whilst we are happy to consider requests for products and enquiries from outside Switzerland, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside Switzerland complies with any applicable non-Swiss laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.


A Contract between the customer and Il Pane di una volta for the sale of our products will only exist once an order has been accepted, at which point the buyers credit/debit card will be charged for the value of the goods dispatched. This does not affect the customer's statutory rights.


Prices and availability of goods is subject to change without notice.


Cancelling An Order.

Due to the perishable nature of some of the products Il pane di una volta will accept any cancelled orders prior to the goods being dispatched from the bakery. If you would like to discuss a cancellation please contact us at quoting your Name, Order Reference Number and the date of your order. You will receive written confirmation of the cancellation of your order within 24 hours, excluding weekends and Bank Holidays when you will receive confirmation on the following working day.


Returns/Refund Policy.

If for any reason you are not happy with your Il pane di una volta products we will offer you a full refund. Any returns and refund will be arranged within seven working days of the matter being settled.


Further Advice.

If you need more information on the bread or products we sell, or have any other queries, please call 076 4964268 or email


Payment and Taxes.

We accept online payment in a secure environment by credit card or Paypal. All transactions are shown in CHF Francs.


All prices quoted on this website are accurate at the time of publication and are quoted in Francs (CHF) and where appropriate are inclusive of Swiss sales tax (VAT) at the current rate.


Conformity of Goods.

We take every care to ensure that the description and specification of our products are correct at the time of going to press.


Customer Complaints.

Any complaints or queries you might have should be addressed to or Anemonenstrasse, 45 - 8047, Zurich.


Disclaimer & Limitations of liability.

Il pane di una volta does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its members agents directors or employees or for any fraudulent misrepresentation.


To the fullest extent permitted by law and save as provided above, neither Il pane di una volta, nor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Il Pane di una volta or any of its members, agents, directors, employees or otherwise) for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.


While Il Pane di una volta takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.


Further, Il Pane di una volta will not be responsible nor liable for your use of any other websites which you may access via links within this website. Il pane di una volta does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with Il pane di una volta.


Il Pane di una volta will not be liable to you or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.


Copyright and Trademark.

The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark of Il Pane di una volta or its content and technology providers or their respective owners. ALL RIGHTS RESERVED. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited save that you may:

  • Copy, print or download extracts of the material on this website for the sole purpose of using this website or placing an order with Il Pane di una volta.

  • Copy print or download the material on this site for the purpose of sending to individual third parties for their personal information provided that you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.

Registered Office: Anemonenstrasse, 45 - 8047, Zurich.

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